Support Centre

Getting Started

Account creation, phone verification, profile setup.

• ›How to create your account
• ›Setting up your worker profile
• ›Creating a family account
• ›Phone verification troubleshooting

WakaVerified

Identity verification, document upload, badge status.

• ›What documents do I need?
• ›How to upload your ID
• ›How long does verification take?
• ›What to do if verification is declined

Messaging & Connections

PP unlock, chat, responding to enquiries.

• ›How the PP unlock works
• ›Why can't I send a message?
• ›How to respond to a family
• ›Reporting a conversation

Payments & Billing

Mobile money, cards, refunds, receipts.

• ›How to pay with MTN Mobile Money
• ›Payment failed — what now?
• ›How to request a refund
• ›Understanding your receipt

Contracts

Creating, signing, and managing employment contracts.

• ›How to create a contract
• ›What a WakaHelper contract covers
• ›Ending a contract
• ›Salary payment on the platform

Reviews & Ratings

Leaving reviews, flagging false reviews, your rating.

• ›Who can leave a review?
• ›How to leave a review
• ›Flagging an unfair review
• ›Why was my review removed?

Safety & Trust

Scam prevention, reporting users, account security.

• ›How to spot a scam
• ›How to report a user
• ›Keeping your account secure
• ›What happens after a report?

Account Settings

Password, notifications, privacy, account deletion.

• ›Changing your password
• ›Managing notifications
• ›Updating your location
• ›How to delete your account