Terms of Service — WakaHelper

1. Introduction and Acceptance

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Waka Care Solutions(“we”, “us”, or “our”), the company that operates the WakaHelper platform (“Platform”). By creating an account, accessing, or using WakaHelper in any way, you confirm that you have read, understood, and agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Platform. These Terms are governed by and construed in accordance with the laws of the Republic of Uganda.

2. About WakaHelper

WakaHelper is an online marketplace that connects families and employers (“Employers”) seeking domestic help with workers including house helpers, nannies, cooks, and caregivers (“Workers”). Waka Care Solutions operates as a neutral intermediary platform only.

Waka Care Solutions is not an employer, employment agency, or staffing firm. We do not employ any Workers listed on the Platform. Any employment or service relationship formed through WakaHelper is solely between the Employer and the Worker. We are not a party to any such agreement and bear no liability arising from it.

3. Eligibility

To use WakaHelper you must:

Be at least 18 years of age;
Possess a valid Ugandan mobile phone number capable of receiving SMS;
Have legal capacity to enter into a binding contract under Ugandan law;
Not be a person barred from using the Platform under these Terms or applicable law; and
Provide accurate, complete, and current information during registration and throughout your use of the Platform.

4. Account Registration and Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at support@wakahelper.com if you suspect any unauthorised use of your account.

Each individual may hold only one active account. Creating duplicate accounts is prohibited and will result in suspension. You must not allow any other person to use your account.

5. Platform Role and Limitations

WakaHelper provides tools for:

Workers to create profiles showcasing their skills, experience, and availability;
Employers to post job listings and search for suitable Workers;
Both parties to communicate via our messaging system (subject to payment conditions);
Employers to facilitate salary payments and manage contracts; and
Identity verification via the WakaVerified programme.

We do not guarantee the accuracy of any profile information, the suitability of any Worker for any role, the honesty of any user, or that any employment relationship will be successful. You rely on the Platform and its users at your own risk.

6. Prohibited Conduct

You must not:

Post false, misleading, or fabricated profile information, reviews, or job listings;
Impersonate any other person or entity;
Request or demand any upfront payment, deposit, or fee from a Worker prior to or as a condition of employment — this is a common fraud pattern and will result in immediate permanent suspension;
Withhold, confiscate, or threaten to withhold a Worker’s national identity document or passport;
Post job listings for purposes that are illegal under Ugandan law;
Use the Platform to harass, abuse, threaten, or discriminate against any user;
Solicit or accept payments for employment outside the Platform in order to avoid our fee structure;
Scrape, harvest, or systematically copy data from the Platform;
Attempt to reverse-engineer, hack, or disrupt the Platform or its infrastructure; or
Post or transmit any content that is defamatory, obscene, or in violation of any applicable law.

7. User Content

You retain ownership of content you submit to the Platform (“User Content”), including profile photos, job descriptions, and messages. By submitting User Content you grant Waka Care Solutions a non-exclusive, royalty-free, worldwide licence to use, display, and reproduce that content for the purpose of operating and promoting the Platform.

You are solely responsible for all User Content you submit. You warrant that your User Content does not infringe any third-party intellectual property rights and does not violate any applicable law.

8. Payments

Certain features of the Platform require payment, including the Prospective Profile (PP) Unlock fee (currently UGX 11,000 per unlock) and Premium subscription plans. All payments are processed through our third-party payment processor, PesaPal, operated by PesaPal Limited. By making a payment you also agree to PesaPal’s terms of service.

Salary payments facilitated through the Platform are transactions directly between Employers and Workers. Waka Care Solutions does not hold, guarantee, or insure salary funds.

Please refer to our Payment Terms & Refund Policy for full details.

9. WakaVerified Programme

The WakaVerified badge indicates that a user has submitted identity documents that have been reviewed and confirmed by Waka Care Solutions staff. It does not constitute a criminal background check, a reference check, or any guarantee of character, reliability, or suitability. Please refer to our WakaVerified Disclaimer for full details.

10. Reviews and Ratings

Reviews submitted on the Platform must reflect genuine direct employment experience. We reserve the right to remove reviews that violate our Review Policy. We do not edit the content of reviews.

11. Suspension and Termination

We may suspend or permanently terminate your account, at our sole discretion, if you:

Violate any provision of these Terms;
Provide false identity or verification documents;
Engage in fraudulent activity including soliciting upfront payments;
Receive multiple substantiated complaints from other users; or
Are the subject of a criminal investigation related to activities on the Platform.

You may delete your account at any time via Settings. Upon deletion we will retain certain data as required by law. Please see our Privacy Policy for details.

12. Disclaimers and Limitation of Liability

The Platform is provided on an “as is” and “as available” basis without warranties of any kind, express or implied. To the fullest extent permitted by Ugandan law, Waka Care Solutions disclaims all liability for:

Loss, injury, or damage arising from any employment relationship formed through the Platform;
The conduct, acts, or omissions of any user;
Any reliance on the accuracy or completeness of user-submitted content;
Platform downtime, data loss, or technical failures; or
Any indirect, consequential, or incidental loss.

Our total liability to you for any claim arising under or in connection with these Terms shall not exceed the total fees you have paid to Waka Care Solutions in the 90 days preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless Waka Care Solutions and its directors, employees, and agents from any claims, damages, costs, and expenses (including reasonable legal fees) arising out of your use of the Platform, your User Content, or your violation of these Terms.

14. Modifications to Terms

We may update these Terms from time to time. When we make material changes we will notify you by email and/or by displaying a prominent notice on the Platform at least 14 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Uganda. You submit to the exclusive jurisdiction of the courts of Uganda for any dispute arising out of or in connection with these Terms, without prejudice to our right to seek injunctive relief in any other jurisdiction.

16. Contact

For any questions about these Terms, contact us at:
Waka Care Solutions
Kampala, Uganda
Email: legal@wakahelper.com