Payment Terms & Refund Policy

This document governs all financial transactions on the WakaHelper platform, operated by Waka Care Solutions. By making any payment on the Platform you agree to these Payment Terms in addition to our general Terms of Service.

1. Payment Processor

All payments on WakaHelper are processed by PesaPal Limited, a licensed payment service provider. When you make a payment you will be redirected to PesaPal’s secure payment interface. PesaPal’s own terms of service and privacy policy apply to the payment transaction itself. Waka Care Solutions does not store your card numbers, mobile money PINs, or full banking credentials.

Supported payment methods include:

• MTN Mobile Money (Uganda)
• Airtel Money (Uganda)
• Visa and Mastercard (debit and credit)

2. Currency

All prices on WakaHelper are quoted and charged in Uganda Shillings (UGX). If your payment instrument is denominated in another currency, your bank or mobile money provider may apply a conversion rate and fees over which we have no control.

3. Prospective Profile (PP) Unlock Fee

To send a message to a Worker you have not previously engaged, Employers must pay a Prospective Profile Unlock fee of UGX 11,000 per Worker. This fee:

• Unlocks direct messaging with that specific Worker in a dedicated chat thread;
• Is charged once per unique Employer–Worker pair (you will not be charged again to message the same Worker);
• Is non-refundable once the chat thread has been created, regardless of whether the Worker responds or the employment relationship proceeds; and
• Does not guarantee a response from the Worker.

Premium and Corporate plan subscribers may message Workers without paying the per-unlock fee. See Section 4.

4. Subscription Plans

WakaHelper offers optional Premium and Corporate subscription plans. Plan prices are displayed on the Pricing page. Subscriptions are billed monthly in advance.

• Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period; no prorated refunds are issued for the remaining days.
• Refund on cancellation within 7 days: If you cancel within 7 days of your first subscription payment and have not viewed any Worker profile during that period, you are entitled to a full refund. Viewing a Worker profile constitutes access to contact information (phone number and email) and disqualifies the subscription from automatic refund eligibility. If you have viewed a profile but believe your circumstances warrant an exception, you may submit a refund request to billing@wakahelper.com with your account details and reason. Refunds outside the above conditions are reviewed individually and issued at our sole discretion — we do not guarantee a refund will be granted. This refund entitlement is available once per account.
• Renewal: Subscriptions renew automatically unless cancelled before the renewal date.

5. Salary Payments

WakaHelper provides a facility for Employers to make salary payments to Workers through the Platform. These payments are transactions solely between the Employer and the Worker. Waka Care Solutions:

• Does not hold, escrow, or guarantee salary funds;
• Is not liable for failed, delayed, or disputed salary payments;
• Does not act as a payment institution or money transmitter; and
• Provides the payment interface as a convenience feature only.

Any dispute about salary amounts or payment failure must be resolved between the Employer and Worker directly, and where applicable through PesaPal’s dispute resolution process.

6. Failed Payments

If a payment fails (e.g., insufficient mobile money balance, card declined), no service is activated and no charge is applied. If you believe you have been charged for a failed transaction, contact us at billing@wakahelper.com with your transaction reference number and we will investigate within 3 business days.

7. Double Charging

If you are charged twice for the same transaction, contact us immediately at billing@wakahelper.com. We will verify the duplicate charge and process a full refund of the duplicate amount within 5 business days.

8. Refund Summary

9. Refund Process

To request a refund, email billing@wakahelper.com with:

• Your registered email address or phone number;
• The transaction reference number (visible in your receipt email); and
• A brief description of the reason for the refund request.

Approved refunds are returned to the original payment method within 5–10 business days, depending on your bank or mobile money provider.

10. Taxes

All prices are inclusive of applicable Uganda Value Added Tax (VAT) where required. Waka Care Solutions will issue a tax receipt for each qualifying transaction.

11. Price Changes

We reserve the right to change our fees. We will give you at least 30 days’ notice of any fee increases via email and a notice on the Platform.

12. Contact

Billing and payment enquiries:
Email: billing@wakahelper.com