Review Policy

Reviews are one of the most important trust signals on WakaHelper. They help Employers make informed hiring decisions and help Workers build their professional reputation. This policy governs who can leave reviews, what reviews must contain, and how we handle disputed or inappropriate reviews.

1. Who Can Leave a Review

To leave a review on WakaHelper, you must:

• Hold a WakaVerified account — unverified users cannot submit reviews;
• Have had a direct, real employment experience with the person you are reviewing — either as their Employer or as the Worker in their household; and
• Leave only one review per employment relationship — you cannot leave multiple reviews for the same person.

2. Review Content Standards

Reviews must:

• Be truthful and based on your own genuine experience;
• Be relevant to the employment relationship — not personal grievances unrelated to the work;
• Be written respectfully, even if the experience was negative; and
• Be in English or Luganda.

Reviews must not:

• Contain false statements of fact;
• Include personal insults, slurs, or discriminatory language;
• Reveal private information about the other party (e.g., their medical history, address, or family details);
• Be submitted in exchange for a payment or other benefit;
• Be written by a friend, family member, or associate of the reviewed person posing as a genuine employer or worker; or
• Be submitted for the purpose of damaging a competitor or someone who declined you.

3. Ratings

Reviews include:

• An overall star rating (1–5);
• A written headline and body; and
• Optional category scores (cleanliness, reliability, childcare, cooking, communication, honesty) where applicable.

All ratings are genuine expressions of experience. Inflating ratings through reciprocal five-star agreements is prohibited and constitutes a violation of these guidelines.

4. Helpful Votes

Other users may vote a review “Helpful”. Each user may vote once per review. You may not create secondary accounts or solicit friends to vote your reviews helpful in order to inflate their prominence.

5. Editing Reviews

You may edit your own review within 7 days of submission. After 7 days, reviews are locked. Waka Care Solutions does notedit the content of reviews on a user’s behalf. The only editing we perform is removal of content that violates this policy.

6. Deleting Your Own Review

You may delete your own review at any time. Deleted reviews are permanently removed and cannot be restored. You will not be able to submit a new review for the same person once your original review is deleted.

7. Flagging a Review

If you believe a review about you violates this policy, you may flag it for investigation by:

1. Clicking the Flag icon next to the review; or
2. Emailing trust@wakahelper.com with the review URL and a description of the violation.

We will investigate flagged reviews within 5 business days. During investigation the review remains visible. We will notify you of our decision by email.

8. Grounds for Review Removal

We will remove a review if it:

• Was submitted by someone who demonstrably never had an employment relationship with the reviewed person;
• Contains defamatory statements;
• Reveals private or sensitive personal information without consent;
• Was clearly paid for or solicited;
• Contains hate speech, slurs, or discriminatory content; or
• Violates any other provision of this policy.

We will not remove reviews solely because the subject disagrees with the opinion expressed, finds the review unfair, or requests removal because it is negative. Honest, factual negative reviews are a legitimate part of the platform.

9. Responding to a Review

You may post a public response to any review left about you. Responses are shown directly below the review. Responses must comply with the same content standards as reviews themselves and must not be used to harass, threaten, or identify the reviewer.

10. Contact

Review disputes and policy questions:
Email: trust@wakahelper.com